Salesforce OmniStudio-Consultant Examcollection Questions Answers

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NEW QUESTION 34
A business has the following requirements:
* To display cases for an account
* The user should see all of the cases on the canvas
* The user should be able to create a new case from the canvas
The consultant decides to use states to enable this functionality.
Which type of state should the consultant recommend to allow users to create a new case from the canvas?

  • A. New Card State
  • B. Active Card State
  • C. Blank Card State
  • D. Edit Mode State

Answer: B

 

NEW QUESTION 35
A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session.
How should the consultant design the solution to meet these requirements?

  • A. OmniScripts and DataRaptors
  • B. OmniScripts and Integration Procedures
  • C. FlexCards and DataRaptors
  • D. FlexCards and Integration Procedures

Answer: B

 

NEW QUESTION 36
A company is designing a new console for contact center agents. The cards in the console need to display the following:
* “Open” cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* “Awaiting Closure” cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* “Closed” cases with case description, resolution, case closed date fields with a link to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

  • A. Using card session variables and a single FlexCard with multiple flyouts
  • B. Using card filter and a single FlexCard with multiple flyouts
  • C. Using card filter and multiple FlexCards
  • D. Using card session variables and multiple FlexCards

Answer: D

 

NEW QUESTION 37
A company has designed a process that extracts a large amount of data from a Salesforce object. Due to the volume of data that will be retrieved, it is important that Governor limits are not exceeded.
What solution should the consultant recommend?

  • A. DataRaptor Turbo Extract
  • B. Calculation Procedure and DataRaptor Turbo Extract
  • C. DataRaptor Extract with Chaining
  • D. Integration Procedure and DataRaptor Turbo Extract

Answer: D

 

NEW QUESTION 38
When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF’

  • A. OmniStudio Action
  • B. Integration Procedure
  • C. DataRaptor
  • D. Calculation Procedure

Answer: C

 

NEW QUESTION 39
……

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