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NEW QUESTION 53
A company is designing a new console for contact center agents. The cards in the console need to display the following:
* “Open” cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* “Awaiting Closure” cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* “Closed” cases with case description, resolution, case closed date fields with a link to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

  • A. Using card filter and multiple FlexCards
  • B. Using card session variables and multiple FlexCards
  • C. Using card session variables and a single FlexCard with multiple flyouts
  • D. Using card filter and a single FlexCard with multiple flyouts

Answer: B

 

NEW QUESTION 54
A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?

  • A. Embed the existing OmniScript as a reusable component within a new Community OmniScript.
  • B. Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
  • C. Deploy the existing OmniScript to the Community portal using OmniOut.
  • D. Duplicate the existing OmniScript and deploy the new script on the website.

Answer: A

 

NEW QUESTION 55
The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?

  • A. Pass the process type as an input parameter.
  • B. Add more Step elements to create shorter pages.
  • C. Add more conditional views to branch the OmniScript into logical sections.
  • D. Create a specific OmniScript for each business process.

Answer: C

 

NEW QUESTION 56
……

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