Salesforce OmniStudio-Consultant Original Questions

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NEW QUESTION 29
A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains multiple child cards inside the state of a parent FlexCard.
What is the advantage of embedding multiple child cards in this scenario?

  • A. Allows conditional views with the Toggle element on each child card
  • B. Allows multiple data sources to be used
  • C. Enables the FlexCard to be used on a Community page
  • D. Enables easier global styling changes

Answer: B

 

NEW QUESTION 30
A company needs to create an OmniScript with three steps.
* Step 1
* Step 2
* Step 3
Enter customer details
Select a product
Display a price retrieved from a REST API
The product’s price should automatically display in Step 3.
What should the consultant add to the design of the OmniScript to meet these requirements?

  • A. DataRaptor Post Action between Step 2 and Step 3
  • B. Integration Procedure Action between Step 2 and Step 3
  • C. DataRaptor Post Action inside Step 2
  • D. Integration Procedure Action inside Step 3

Answer: B

 

NEW QUESTION 31
A company is designing a new console for contact center agents. The cards in the console need to display the following:
* “Open” cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* “Awaiting Closure” cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* “Closed” cases with case description, resolution, case closed date fields with a link to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

  • A. Using card session variables and multiple FlexCards
  • B. Using card session variables and a single FlexCard with multiple flyouts
  • C. Using card filter and a single FlexCard with multiple flyouts
  • D. Using card filter and multiple FlexCards

Answer: A

 

NEW QUESTION 32
A consultant must design a 360 view of the customer. The business requirements are:
* A header card with account information (name, account number, next billing date, invoice method)
* A list of related contacts (first name, last name, phone)
* All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers

  • A. Use a Block Element with the Collapse property enabled
  • B. Use a Custom Style to adjust height and width
  • C. Use a Zone Template
  • D. Use a Datatable element

Answer: A,D

 

NEW QUESTION 33
……

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